PATA member insurance benefits
Introduction
Travel Risk Professionals was established in 2011 and is headed by its Managing Director, Alan Pattison F.Inst.TT. Alan has over 34 years of experience in tailoring insurance solutions for a wide range of risks both in the UK and abroad.
Travel Risk Professionals is part of the Jensten Insurance Group, one of the top ten largest Insurance brokers in the UK with over 22 offices and 1,000 staff.
With both UK and international broking arms as well as a London Market Lloyd’s team, Travel Risk Professionals is ideally placed to provide its clients with tailored insurance solutions globally.
Our appetite for UK Tour Operator and Agent risk is strong and accompanies our ability to tailor insurance solutions for a broad range of other trades and industries from hotels to airlines to consultancy risks, retail, food manufacturers, charities, NGO’s, security companies, trade associations and beyond.
TRP will tailor bespoke discounts and insurance solutions to PATA members, including provision of free training sessions on crisis preparation, Insurance best practice and free conceptual conditions reviews.
Travel Risk Professionals is part of the Jensten Insurance Group, one of the top ten largest Insurance brokers in the UK with over 22 offices and 1,000 staff.
With both UK and international broking arms as well as a London Market Lloyd’s team, Travel Risk Professionals is ideally placed to provide its clients with tailored insurance solutions globally.
Our appetite for UK Tour Operator and Agent risk is strong and accompanies our ability to tailor insurance solutions for a broad range of other trades and industries from hotels to airlines to consultancy risks, retail, food manufacturers, charities, NGO’s, security companies, trade associations and beyond.
TRP will tailor bespoke discounts and insurance solutions to PATA members, including provision of free training sessions on crisis preparation, Insurance best practice and free conceptual conditions reviews.
Tour Operator Liability
We operate our own Tour Operator Liability Scheme which provides tailored cover for UK tour operators and travel agents.
The scheme is underwritten in Lloyds and includes:
The scheme is underwritten in Lloyds and includes:
- Employers Liability
- Public/Products/Tour Operator Liability
- Professional Indemnity
- Legal Expenses
- 24/7 Crisis Response & Brand Protection
Our 24/7 Crisis Response Service offers targeted expert response to a range of crisis scenarios from air crashes and boat sinkings to terror attacks and passenger fatalities.
Our clients have peace of mind that even in the worst case crisis scenario, they can call upon our crisis responders any time day or night to obtain immediate assistance.
Our crisis team is staffed by ex UK special forces, law enforcement, intelligence services and other military personnel and provides the following:
Our clients have peace of mind that even in the worst case crisis scenario, they can call upon our crisis responders any time day or night to obtain immediate assistance.
Our crisis team is staffed by ex UK special forces, law enforcement, intelligence services and other military personnel and provides the following:
- Crisis Coordinators
- PR & Media Experts
- Trauma Counsellors
- Search & Rescue
- Kidnap Negotiators
- Private military and security contractors
We have a private air charter service on standby in the event of a UK Government political evacuation.
In addition to UK Tour Operators and Travel Agents, we are also able to cover overseas risks including Europe, Middle East and in the USA.
In addition to UK Tour Operators and Travel Agents, we are also able to cover overseas risks including Europe, Middle East and in the USA.
TRP Advisory & Support Services
We also offer our clients a market -leading range of additional extra value services including:
- A complimentary annual review of tour operator and agency booking terms and conditions
- Drafting, redrafting and amending booking terms and conditions
- Reviews, advice on and amendment and drafting of package travel supplier’s agreements
- PTR’s and regulatory compliance and advice
- ASA/CAP Code compliance and advertising advice
- ABTA Code of Conduct compliance and advice
- Consumer Protection regulatory advice, compliance and customer claims and complaints advice
Our specialist advisory services are provided by experienced personnel with legal qualification and backgrounds and extensive experience of advising the travel sector.
Operational Threat Protection Services
Our new bespoke product is aimed at assisting any business, charity, NGO or organisation that directs staff overseas or has overseas operational sites. It is designed to enhance the principal’s duty of care to staff and risk management procedures and will stand the insured in good stead in the event of an unforeseen crisis.
Akin to our tour operator crisis response service, this product provides our clients with additional services including:
Akin to our tour operator crisis response service, this product provides our clients with additional services including:
| Search & Rescue Experts | Kidnap & Ransom Negotiators |
| Translators | Trauma Counsellors |
| PR & Media Experts | Security Personnel |
| Consular & Local Authority Liaison | Emergency Political Evacuation |
| Safe Haven Procurement | Internal Fraud Investigation |
| Post Event Security Advice | Crisis Coordinators |
| Comms with Threat Actors | Emergency Message Relay |
| Next of Kin transport to site | Senior Manager transport to site |
| Delivery of ransom payments | Remote security advice |
Operational Threat Protection responds to the following scenarios:
| Death or serious injury to employee | Disappearance of employee |
| Terrorism or violent crime event | Natural disaster |
| UK Government Evacuation Order | Political or civil violence |
| Illegal detention | Kidnap or hostage crisis |
| Hijack of transportation | Blackmail or extortion |
| Sudden withdrawal of local security | Destruction of overseas sites |
| Serious transportation accidents | Suspicion of internal fraud |
| Sudden pandemic or notifiable disease |
Cyber Insurance
One of the most important forms of insurance any business can have in the current day and age, as high profile cyber attacks continue to increase. If your business uses computers, email or has a website, you are at risk of attack from cyber criminals.We provide insurance solutions that will respond to a range of threats including:
| Malware | Extortion | Ransom demands |
| Phishing | Denial of Service attacks | Website cloning |
| Social Engineering | Invoice Manipulation | Damage to third party systems |
| Theft of data | Business Interruption |
The consequences of a cyber attack on your business can be catastrophic both financially and reputationally. Our cyber insurance solutions provide a range of experts to respond in the event of a cyber incident. These include:
- Cyber breach security Experts
- Forensic IT specialists
- PR & Media Experts
- Specialist Lawyers
- Data retrieval experts
Directors and Officers Liability
Company liability insurances are essential and serve to protect claims made against the company.However, directors and company officers also face a range of personal financial exposures to risk. These range from corporate manslaughter to employment tribunal defence and the legal costs associated with these.
If you could face action in a personal capacity as a director or officer, D & O insurance is an important tool in your insurance armoury.
Business Travel Insurance
We have solutions to cover business travel across the global including conflict zones.This covers medical and repatriation expenses through to personal accident and loss of baggage. Recent destinations we have covered include Afghanistan, Syria and Ukraine
Office / Physical Asset Protection
We can cover office and property portfolios, both leasehold and freehold. Marine cargo/transit risks and fine art collections.Financial Insolvency / Supplier Insolvency
With limited market options available to the travel sector, TRP’s expertise and knowledge provides access to these. Tour operators have a legal obligation to protect consumer monies under the PTR’s. Failure to do so can amount to a criminal offence. We have a range of solutions ranging from bonding through to Insurance. We can also recommend specialist Travel industry trust account providers.Supplier insolvency cover and travel disruption insurances also available.
Staff Benefits
We have a range of employee benefit solutions and a dedicated team who can offer expert advice on:- Death in Service
- Key Person Cover
- Company Private Medical Insurance
- Personal Accident
- Term Life
Contact
We hope that our range of products and industry expertise is of interest. If you would like a free no-obligation review of your current insurance programme or would like to extend your level of insurance protection, please contact us at:Lee Hills F.Inst.TT - (Senior Advisor) at lee.hills@jensten.co.uk Mobile 07353 112928
Alan Pattison F.Inst.TT – (Managing Director) at alan.pattison@jensten.co.uk Mobile 07943 396 810
London Office | Marlow House | 1A Lloyds Avenue | London | EC3N 3AA
www.jensten.co.uk | www.travelrisk.co.uk
Travel Risk Professionals is a trading name of Jensten Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Our company registration number is 08284692. Our registered office is Beaufort House, 15 St. Botolph Street, London EC3A 7BB.
